Shangri-La Hotel, Surabaya
Exclusive Complimentary Perks
- A Room Category Upgrade at Time of Booking, subj to avails
- Full Breakfast x 2 Daily
- A $50 or $100 Hotel Credit*
- Complimentary WiFi
- Late Check-Out, subj to avail, upon Request
*The Hotel Credit will be $50-$100 OR 10% of average daily room rate, whichever is higher. Only one Hotel Credit per stay will be valid. The Credit can be redeemed for F&B at outlets operated by the hotel. The credit cannot be used toward the room rate or any taxes or banquet charges. If the credit is not redeemed in its entirety, it will have no cash value. Multiple bookings with back-to-back dates of stay at the same hotel will be considered one stay and only one credit will be applicable.
This property is not available for online booking. Please contact us to book a reservation.
Perks Comparison
| Amenity / Perk | Standard Online Booking | WhataHotel! Booking |
|---|---|---|
| Daily Breakfast | Room Only (Breakfast is Usually Extra) | Free Breakfast for 2 Daily |
| Room Upgrade | None | Priority Upgrade if Available at Check-in |
| Hotel Credit | None | $100 Credit |
| Internet Access | At an Additional Charge | Free Wi-Fi Access |
| Any Special Offer | Not Combinable With Any Other OfferVaries | Combinable with the Exclusive Perks |
*The Perks are verified by Lorraine Travel, a Preferred Partner agency, in business since 1948.
Frequently Asked Questions:
What is the best way to book Shangri-La Hotel, Surabaya?
The best way to book Shangri-La Hotel, Surabaya is through WhataHotel!, operated by Lorraine Travel, a Preferred Partner of Shangri-la Hotels under The Luxury Circle Program. Founded in 1948, Lorraine Travel brings over 75 years of expertise in luxury travel, ensuring you receive exclusive benefits including complimentary daily breakfast for two, a $100 property credit ($200 for suites), potential room upgrades based on availability, and VIP status throughout your stay at this legendary Surabaya resort.
Where is Shangri-La Hotel, Surabaya located?
Shangri-La Hotel, Surabaya is situated amid lush tropical gardens in the heart of Surabaya, convenient to the central business district and downtown shopping. The hotel is located 24 miles south of Juanda International Airport and affords easy access to the area's many attractions including Plaza Tunjungan, Surabaya Zoo, and the historic Arab Quarters.
What dining options are available at Shangri-La Hotel, Surabaya?
Guests can enjoy five world-class restaurants offering a range of exquisite cuisine. The dining venues include Shang Palace for Chinese cuisine, Nishimura for Japanese dining, Sapore Osteria for Italian fare, Desperados Bar and Mexican Restaurant, JAMOO, the elegant Lobby Lounge, and a refreshing Pool Bar. The hotel also features a bakery for fresh pastries and light bites.
What recreational facilities does Shangri-La Hotel, Surabaya offer?
Guests can enjoy an impressive array of recreational facilities including a stunning 50-meter heated outdoor swimming pool open from 6:00 AM to 9:00 PM daily with lifeguard service, a separate children's pool, tennis courts, a fully-equipped health club, Jacuzzi, sauna, and a children's playground. The pool area features both deep (2.4m) and shallow (1m) sections, perfect for all swimming abilities.
What amenities are included in the guest rooms at Shangri-La Hotel, Surabaya?
Guest rooms feature comprehensive amenities including air conditioning with climate control, marble bathrooms with bidet, blackout drapes, complimentary bottled water, cable TV with pay-per-view movies, coffee maker, dataport, electrical adapters, hair dryer, iron and board, mini-bar, daily newspaper, room service, slippers, and trouser press. All rooms include free high-speed wired and Wi-Fi internet access. Horizon Club rooms also include daily buffet breakfast, beverages, and evening cocktails.
What business facilities are available at Shangri-La Hotel, Surabaya?
The hotel offers state-of-the-art event spaces including the Grand Ballroom and five additional meeting rooms: Pelangi Room, Nirwana Room, Sulawesi Room, Madura Room, and Kalimantan Room. Business services include a fully-equipped business center, audio-visual equipment rental, conference services, computer rentals, secretarial services, photocopying, facsimile services, and technology concierge support.
What services does Shangri-La Hotel, Surabaya provide?
Guests can enjoy comprehensive services including 24-hour front desk and concierge, airport transfer service, bell service, car rental assistance, currency exchange, dry-cleaning and laundry service, doctor on call, massage and spa treatments including facials, tour service, valet parking, wake-up calls, turndown service, and wedding planning services. The hotel also provides shuttle service to the business district and multilingual staff support.
What is the cancellation policy at Shangri-La Hotel, Surabaya?
All reservations must be cancelled by 6:00 PM local time, 24 hours prior to the scheduled arrival date to avoid a one-night room and tax charge. Reservations must be guaranteed at the time of booking with a credit card, deposit, or pre-approved travel agent or company name.
What is the children's policy at Shangri-La Hotel, Surabaya?
A maximum of 2 children 11 years and under can share a room with an adult and stay free of charge. If a child rollaway bed is required, it is provided complimentary. The hotel also offers children's programs on Sundays from 12:00 PM to 2:00 PM.